FAQ'S
PRODUCT:
How can I find out more information about a product?
You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing hello@beepbells.com
What bikes, trikes or scooters to Beep Bells and Baskets fit on?
58mm diameter bell, the optimal size for bicycles and scooters. Long chrome-plated screws to accomodate most round handlebar diameters.
How do I Install my Beep Bell?
Install bell on your bicycle or scooter
- Remove the screws from the bottom bracket.
- Position the bell where you want me on your handlebar.
- Close the bottom bracket and tighten up the screws.
Care For Me:
- Keep me out of rain when not in use.
- Please tighten my screws every 3-4 months as part of your regular bike maintenance.
How do I Install my Beep Basket?
Install me on your bicycle, trike or scooter:
- Undo the leather straps.
- Position me where you want me on your handlebar.
- Tighten buckles and you're ready to ride!
Care For Me:
- Keep me out of intense sun and rain when not in use
Where can I see Beep products in person?
We don't have our own shop but we do have lovely stockists across Australia, New Zealand and the USA. Get in touch hello@beepbells.com and we’ll let you know if there is a Beep stockist near you!
SHIPPING:
Where does Beep ship?
Beep currently ships anywhere in the world. If you would like a more accurate price on shipping internationally please contact us hello@beepbells.com for more detailed info.
When will my order ship?
Here’s how it works: you order, we process, then we ship.
Ordering takes a few seconds. Processing takes 1 to 2 business days (and orders placed after 1pm AEST are processed the next business day). Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!
How long will shipping my Beep order take?
Standard (5-9 business days): $9 AUD flat rate or FREE for orders over $65.
PS: Please allow 1 to 2 business days for us to receive and process your order.
I'm having problems with the tracking
Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via hello@beepbells.com We can give you the inside info.
Help! I gave you the wrong shipping address!
If your order is shipping to an incorrect address, please email hello@beepbells.com ASAP. If your order hasn't been shipped we will update to the correct address. Unfortunately if your order has been shipped there is not a lot we can do about it until it is returned to us. You will be charged shipping for us to resend to the correct address.
RETURNS + EXCHANGES:
What’s your return policy?
We don't exchange if it is simply a change of mind.
Each Beep Bicycle Bell is assembled, tested and sent to you with love and care. If you discover an imperfection you are not happy with, please email us photographs at hello@beepbells.com and we will do our best to fix it. For more informations regarding returns + exchanges take a look here.