Privacy policy
Last updated: July 2026
At Beep, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how Beep Bicycle Bells (“Beep”, “we”, “us” or “our”) collects, uses and protects your personal information when you visit our website, purchase our products, or contact us.
Our website is operated through Shopify and is located at beepbells.com.au.
Contact Us
If you have any questions about this Privacy Policy, would like to access or update your personal information, or wish to make a privacy complaint, please contact us:
Beep Bicycle Bells
PO Box 2230
Dangar NSW 2309
Australia
Email: hello@beepbells.com
Information We Collect
When you visit our website, place an order, contact us, or subscribe to communications, we may collect personal information including:
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Name
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Email address
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Phone number
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Billing and shipping address
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Order details and purchase history
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Payment information (processed securely through Shopify Payments and our payment providers)
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Information you provide when contacting customer support
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Website usage information, including pages viewed, browsing activity and device information
We only collect information that is reasonably necessary to provide our products and services, process orders, communicate with customers and improve our website experience.
How We Use Your Information
We use your personal information to:
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Process and fulfil your orders
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Create and deliver your Beep bicycle bells and accessories
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Arrange shipping and provide tracking information
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Communicate with you about your order
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Provide customer support
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Respond to enquiries
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Improve our website, products and customer experience
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Send marketing communications where you have chosen to subscribe
We do not sell your personal information.
Payments
Payments are processed securely through Shopify Payments and other payment providers available through our Shopify store.
Beep does not store your full payment card details. Payment information is securely processed by our payment providers in accordance with their own privacy policies and security standards.
Shipping Information
To deliver your order, we may share necessary information with shipping providers, including Australia Post.
This may include your name, address, email address and order details required to complete delivery.
Marketing Communications
If you choose to subscribe to Beep emails, we may send you updates about new products, personalised bike bells, special offers, events and cycling inspiration.
We use Mailchimp to manage our email communications. Your information is only used for marketing purposes where you have provided consent.
You can unsubscribe at any time by clicking the unsubscribe link in any marketing email.
Website Analytics and Cookies
Our website uses cookies and similar technologies to help provide a better shopping experience.
Cookies allow us to remember preferences, understand how customers use our website and improve our products and services.
We may use analytics services such as Google Analytics and marketing tools such as Meta advertising tools to understand website performance and improve our communications. These services may collect information such as your device type, browsing behaviour and interactions with our website.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect some website functionality.
Sharing Your Information
We only share personal information when necessary to provide our services.
This may include trusted service providers such as:
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Shopify, which provides our ecommerce platform
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Shopify Payments and payment providers
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Australia Post and delivery providers
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Mailchimp for email marketing (where you have subscribed)
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Analytics and advertising providers where applicable
We may also disclose information where required by law or to protect our legal rights.
International Customers
We occasionally ship Beep products internationally.
If you purchase from outside Australia, your personal information may be processed by service providers involved in ecommerce, payment processing, shipping, analytics or marketing. These providers may be located outside Australia.
International customers are responsible for any customs duties, taxes or import charges applied by their local authorities.
Accessing and Updating Your Information
You may request access to the personal information we hold about you or ask us to correct inaccurate information.
Please contact us at hello@beepbells.com and we will respond within a reasonable timeframe.
Privacy Complaints
If you have a concern about how we handle your personal information, please contact us first so we can work to resolve the issue.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, legal requirements or services.
Any updates will be published on this page.
