Shipping policy
At Beep, every order is packed with care from our Newcastle studio. Whether you’re ordering a hand-painted bicycle bell, personalised name bike bell, or one of our colourful bike accessories, we carefully prepare every order before it begins its journey to you.
Here’s how it works:
You order → We create, pack and prepare your Beep bell → We ship it to you → You Ride Happy!
Processing Times
Most Beep orders are processed within 1–2 business days.
Our bells are carefully checked, packed and prepared by our team in our Newcastle studio before being shipped. Orders placed after 1pm AEST will be processed on the next business day.
Personalised Name Bells:
Each personalised bike bell is made especially for you. Please allow 3–4 business days for your personalised bell to be created, packed and dispatched.
Once your order has been shipped, you will receive a confirmation email with tracking details so you can follow your Beep delivery.
Australian Shipping
All Australian orders are shipped via Australia Post.
Standard Shipping
- Delivery timeframe: approximately 5–9 business days
- Free standard shipping on orders over $75 AUD
- Flat rate shipping of $9 AUD for orders under $75 AUD
Please note that delivery times may vary during busy periods, public holidays, sales events or unexpected Australia Post delays.
International Shipping
We proudly ship our Australian-designed bike bells and cycling accessories worldwide.
International orders are shipped via Australia Post. Delivery times vary depending on your location and local postal services.
International customers are responsible for any customs duties, taxes or import fees charged by their country. These fees are not included in your order total and must be paid directly by the customer.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
Customers can use this tracking information to follow their delivery progress directly through Australia Post.
If you have any concerns about your delivery, please contact Australia Post directly using your tracking details.
Shipping Address Accuracy
Please ensure your shipping address is entered correctly at checkout.
Once an order has been dispatched, we are unable to change the delivery address. If a parcel needs to be resent due to an incorrect address, additional postage charges may apply.
Delivery Responsibility
Once your order has been shipped, it becomes the responsibility of the purchaser. We recommend using your tracking number to monitor your delivery and ensure someone is available to receive your parcel where required.
If you need assistance with your order, our team is always happy to help.
Customs & International Orders
International customers should be aware that customs departments in their country may charge additional fees, including import duties, taxes or customs charges.
These fees are the responsibility of the purchaser and are not covered by Beep.
Ride Happy
Thank you for supporting our Australian small business and choosing Beep.
We create colourful, practical bicycle bells and bike accessories designed to bring more joy to riding, encourage active lifestyles and help more people enjoy life on two wheels.
