Refund policy
At Beep, we want you to love your bike bell as much as we loved creating it.
We stand behind the quality of our Australian-designed bicycle bells and bike accessories. If something isn’t quite right with your order, please contact us and we’ll do our best to help.
Returns
We offer a 30-day return period from the date you receive your order.
To be eligible for a return, your item must be:
- Unused and in original condition
- In its original packaging
- Accompanied by proof of purchase or order details
Please contact us at hello@beepbells.com before returning any item. Returns sent without prior approval may not be accepted.
Approved returns can be sent to:
Beep Bells
PO Box 2230
Dangar NSW 2309
Australia
Customers are responsible for return postage costs unless the item is faulty, damaged, or incorrect.
Personalised Name Bells
Our personalised name bike bells are made especially for you and are created to order.
Because each personalised bicycle bell is unique, we are unable to accept returns or exchanges for change-of-mind purchases, incorrect name selections, or personal preferences.
Please carefully check your name, spelling, colour and font selections before submitting your order.
If your personalised bike bell arrives damaged or there is an issue with the quality of the product, please contact us and we will be happy to assist.
Damaged, Faulty or Incorrect Orders
Please inspect your order when it arrives.
If your Beep bicycle bell or bike accessory arrives damaged, faulty, or you receive the wrong item, please contact us as soon as possible at:
Please include your order number and photos of the issue so we can resolve it quickly.
We stand behind our products and will work with you to find the best solution.
Exchanges
If you would like to exchange an item, please contact us first.
The quickest way to receive a different product is usually to return your original item (if eligible) and place a new order for the item you would like.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be processed back to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional time to process and display the refund.
If you have not received your refund after this timeframe, please contact us at:
Sale Items
Sale items and gift cards are not eligible for change-of-mind returns unless the item is faulty or damaged.
Ride Happy Guarantee
We create Beep bells to bring colour, personality and joy to cycling. If you have any concerns about your bicycle bell, personalised bike bell or bike accessory, please reach out.
We’re a small Australian business and we’re always happy to help keep you riding happy. 🚲🔔
